As the products proposed for sale on the online shop of Virunga Origins are food products that are prone to deteriorating or expiring rapidly, the right of withdrawal does not apply to the Customer.
The products proposed for sale in the online shop of Virunga Origins are those featuring on the website on the day that it is consulted by the Customer and are subject to availability.
The Customer can find out about the various products that the Vendor offers on his website https://origins.virunga.org. The Customer may navigate freely on the pages of the website with no obligation to purchase.
The products are presented using an information sheet (product description, ingredients, photograph and price) containing information that is as correct and precise as possible to give as faithful and complete a description as possible. However, considering the digital means of presenting the products online, it is possible that the Customer’s perception of the photographic representation of a product does not correspond exactly with the product itself.
The Customer shall select the products s/he wants and specify the quantity. The products will then be added automatically to the Customer’s basket.
By clicking on “Proceed to payment”, the Customer completes his/her order. The order is recorded and the sale is complete. The Customer can no longer correct any data errors made when entering the order.
The confirmation email that the Vendor sends to the Customer concludes the contract and implies the Customer’s unconditional acceptance of these terms and conditions.
The Vendor shall not be bound by the Customer’s order until written confirmation is sent that it agrees to process the order. The Vendor reserves the right to subject the order to other conditions, to suspend or refuse it, notably if the order proves to be incomplete, if the data supplied is obviously erroneous, if the Customer has failed to pay previous orders, or for any other reason that the Vendor may see fit.
The information given by the Customer when s/he places an order is binding; in the event of an error in the Customer’s name or address, the Vendor shall not be held liable for its inability to deliver the goods.
Orders shall not be final until they have been confirmed by payment of the amount by the Customer.